Product Registration

NOTICE CONCERNING THE LEGAL WARRANTY

The Consumer Protection Act gives a warranty on all goods you purchase or lease from a merchant.

The goods must be usable

• for the purposes for which they are ordinarily used (section 37 of the Act) and
• in normal use for a reasonable length of time, which may vary according to the price paid, the terms of the contract and the conditions of use (section 38 of the Act).

For more information on this legal warranty, go to the website of the Office de la protection du consommateur at www.opc.gouv.qc.ca.

O.C. 495-2010, s. 16.

91.10. The notice provided for in section 91.9 must contain, on the front,

1. the heading, in bold capital type of at least 14 points;
2. below the heading, the following text in type of at least 14 points in a rectangle: “The law provides a warranty on the goods you purchase or lease: they must be usable for normal use for a reasonable length of time.”;
3. below that rectangle, the following text in italic type of at least 12 points: “(The merchant is required to read you the above text)”;
4. the first two paragraphs, in type of at least 14 points in a rectangle;
5. the third paragraph, in type of at least 12 points.

O.C. 495-2010, s. 16.

91.11. For the purposes of section 228.1 of the Act, before proposing the making of a contract referred to in that section, the merchant must read to the consumer the text prescribed in paragraph b of section 91.10.

O.C. 495-2010, s. 16.

91.12. When the proposal to make a contract referred to in section 228.1 of the Act is made in writing from a distance:

1. the notice prescribed in section 91.9 may not comply with section 91.10 and may be sent to the consumer otherwise than in paper form, on the following conditions:
1. (i) the notice is brought expressly to the attention of the consumer;
2. the notice is presented legibly;
3. the notice is presented in a manner that ensures that the consumer is able to easily retain it and print it;
2. the merchant is exempt from the obligation provided for in the first paragraph of section 228.1 of the Act to inform the consumer verbally of the existence and nature of the warranty provided for in sections 37 and 38 of the Act and of the obligation provided for in section 91.11;
3. the merchant is exempt from the obligation under the second paragraph of section 228.1 of the Act of informing the consumer verbally of the elements of the manufacturer's warranty, provided that
1. the information is brought expressly to the attention of the consumer; and
2. the information is presented legibly.

O.C. 495-2010, s. 16.

91.13. When a proposal to make a contract referred to in section 228.1 of the Act is made orally from a distance, the merchant is exempt from the obligation under section 228.1 of the Act of informing the consumer in writing of the existence and nature of the warranty provided for in sections 37 and 38 of the Act, provided the merchant sends the consumer the notice prescribed by section 91.9 within 15 days of the making of the contract.

When the notice is sent using an information technology medium, it may not comply with section 91.10 and may be sent to the consumer otherwise than in paper form, on the following conditions:

1. the notice is presented legibly;
2. the notice is presented in a manner that ensures that the consumer is able to easily retain it and print it.

O.C. 495-2010, s. 16.